Whether at work (for example, in the sales department), with our partner, or in other situations of our daily life, we all have to negotiate at some point in our life, Since we are social beings and we have to live with other people.
Negotiation is an art, and for this we must master not only certain techniques specifically designed to maximize our chances of success in a negotiation, but we must master a number of communication skills such as those we explained in the article. “The 10 basic communication skills”
Tips for concluding a successful negotiation
however, What can we do to make a negotiation successful? In the following lines we tell you.
1. Meet your interlocutor
It is always ideal to know who we are talking to (eg their values). Sometimes it is possible to conduct research on the person we are facing, either through their social networks, Google or by acquaintances in common. At other times, however, this will not be possible, so we must take us some time to learn more about what the person in front of us looks like and analyze the situation around us.
2. Identify the other person’s need
We not only need to find data about the person and how they are doing, but we also need to know their needs. Know what you are looking for and what you are looking for getting it is a must to be able to negotiate with someone. Otherwise, we will give blind sticks.
3. Be clear about what you are offering
Along with knowing the other party’s product or needs, you should also know your own. “What are you offering?” or “What do you need?” Here are some of the questions you need to ask yourself before entering the negotiation conversation. Any negotiation requires that you know yourself in depth and that you are clear about the added value that you are offering.
4. Be empathetic
Empathy is the key to any interpersonal relationship, but it is also key when we seek to negotiate with others. Empathy is putting yourself in the other’s shoesUnderstand the world they perceive and the emotions they feel. This is essential if we want the negotiation to succeed, because it allows us to regulate our own behavior and adapt it to the situation and to the interlocutor with whom we are negotiating.
5. Listen actively
When we negotiate, the other person has a lot to say, not just us. But even if it doesn’t sound like it, we often hear and we don’t listen. This mostly happens in a negotiation, in which we want to impose our needs and it is quite common for us to want to sell ourselves at all costs, and sometimes just to think about ourselves.
And it is that listening is as important as speaking, and that is why it is important to establish full communication with the other side of the negotiating table. The best option in this case is active listening, Which focuses not only on the verbal message, but also on the non-verbal and the emotions that the other person is projecting.
- If you would like to explore this aspect further, you can read the article “Active listening: the key to communicating with others”
6. Don’t expect to get everything you want
When we are faced with a negotiation, it is important to be aware that we will not always achieve 100% of what we have decided to do because the other person has needs too. For that, it is important to learn to give in, but not at any cost. The goal is to achieve balance, at this point where both partners win.
7. Be persuasive
A good negotiator should be someone with a persuasive ability, because you have to convince the other party that what we are offering is good for them and for us. Persuasion does not cheat the other personIt is an art that can be learned and which aims to make our point of view as attractive to the other person.
- To learn more: “Persuasion: definition and elements of the art of persuasion”
8. Trust yourself
It is impossible to convince anyone if we are not convinced ourselves of what we are proposing. And even less if we are not convinced of our chances of success in the negotiation. Often it’s not what we say, but how we say it. If we are confident in our arguments, the other person can trust what we are proposing.
9. Manage your emotions properly
A negotiation is not a path of roses, so there are moments of conflict. If we want the negotiation to end well, we must redirect the situation to an area where it is possible to speak calmly. Therefore, controlling and managing emotions is almost a must, because getting angry is not the best for the smooth running of the negotiation.
If you know that the negotiation is complicated and the two parties are not in the optimal negotiating area, it is better take a few minutes to clarify ideas and return to the negotiating table with other minds.
- Mindfulness can be a good tool for these tense times. To learn more, see the article “Mindfulness at work: what are its benefits?”
10. Have a positive attitude
A positive attitude and optimism are necessary in a negotiation, as there may be times when things do not go the way you want them to. Maintaining a positive attitude helps to find a balance and allows you to deal with adverse situations that may arise at a negotiating table.