How to resolve conflicts at work: 9 practical tips

In the work environment, certain types of potentially conflicting circumstances are usually present.

In this article, we’ll take a look at some practical advice on how to properly resolve conflicts at work, So that these do not become a problem that threatens our continuity of work in this place.

    9 tips for resolving labor disputes

    In the following lines, we will see a list of practical suggestions on how to resolve conflict at work and maintain a more adaptive work environment.

    1. You don’t have to be friends with your colleagues

    This first tip refers to the fact that labor relations they don’t necessarily have to transcend a personal friendship; in some cases, professionals attempt to force this situation, resulting in uncensored conflicts in the work environment.

    The ideal is to understand the difference between the different roles that we play at certain times; when we are in our working environment, we play a professional role focused on carrying out our professional activities. Treatment should be cordial, but the relationship shouldn’t be pretended to be something it isn’t.

    2. Work communication

    A fairly positive aspect of conflict resolution at work is maintain good communication with our colleagues, including our bosses. Silence when you don’t like something can lead to major complications, as it promotes the accumulation of problems in the dynamics of teamwork.

    It will always be better to express our points of view on certain situations that may arise and which are not to our liking, doing so in a polite manner and without generating conflicts with our speech (assertive communication).

    3. Identify the conflict

    We may feel uncomfortable in our work environment, but we may not be sure why this climate of hostility is.

    When this happens, we need to spend time doing an introspection exerciseSo that we can find the cause of our discomfort by making a conscious assessment of some personal aspects that we had not considered before.

    4. Implement active listening

    Whatever conflict we may have or our working environment, practicing active listening always helps resolve conflicts. When we conscientiously listen to what others have to say, we are closer to finding a solution to conflicts.

    We should not allow emotions and impulses to limit our ability to listen to others. Although in some cases others do not process correct language, it is best to control yourself in the face of the situation and interpret the underlying message the other person is trying to express.

    5. Use qualified mediators

    In some circumstances, it is better to seek the help of a mediator who has the skills and character to support in the face of labor disputes. When you are able to recognize that you need help and seek it out, conflicts become smaller.

    We will not always have the opportunity to resolve on our own all the conflict situations that arise at work, in some cases it is better to be humble and ask for the collaboration of a colleague who is willing and available to help.

      6. Encourage practical thinking

      Practical thinking often goes a long way in preventing labor disputes from arising. People who use this type of thinking tend to move away from situations where they might be involved in hostilities and hostile hostilities. They don’t get to where they don’t really need to participate.

      It’s not about being a limited person, it’s about better assessing situations in our work environment and figuring out where it’s appropriate to get involved and where it’s not so much.

      7. make good use of body language

      Our body transmits our sensations often unconsciously; that is why we must learn to manage it properly. It can happen that even if we do not express our discomfort in words, it can show in our body language.

      This is a situation that generally promotes conflict with other people, as other people do not know what is the reason for our body expression and they might come to think that it has something to do with them. .

      8. Learn to think collectively

      Even though we are people with individualistic traits, in our work environment we must adapt to think in a context larger than that of our interests and special needs.

      In most cases, when you have a job, it is necessary to participate collectively to achieve the goals set. Pretending that we can impose our needs above those of others will inevitably lead us to uncomfortable situations at some point.

      This is why it is better to get used to thinking collectively and understand that everyone has the right to a pleasant and functional working environment with opportunities to express themselves in a timely manner and to be taken into account.

      9. Avoid the struggle of egos

      Conflict resolution is not about fighting to see who is right and making everyone understand that the other was wrong; on the contrary, we must seek a minimum common denominator, something which does not leave parties humiliated and which does not rely on constant reproach. Therefore, it is necessary to put common interests first and not to use dialogue and negotiation sessions as a means of expression.

      Bibliographical references:

      • Alzate, R. (1998). Conflict analysis and resolution. A psychological perspective. Bilbao: University of the Basque Country.
      • Burton, J. (1990). Conflict: resolution and provision. Virginia: Center for Conflict Analysis and Resolution, George Mason University, The Macmillan Press.
      • Dahrendorf, R. (1996). Elements for a theory of social conflict. Madrid: Tecnos.
      • Fisas, V. 1998. Culture of Peace and Conflict Management. Barcelona: Editorial Icaria.
      • Thomas, KW; Kilmann, RH (1974). Thomas-Kilmann conflict mode instrument. New York: Xicom, Inc.

      Leave a Comment