Emotional intelligence (EI) is a powerful indicator of the level of satisfaction and success in life and at work. It can be defined as the ability to identify, understand and regulate one’s own emotions and those of others. In other words, it is the ability to manage emotions well. Ours and those of others.
Since Daniel Goleman made this concept famous, the study of feelings and emotions has exploded. The tensions of modern life, the great competition in the personal and professional field, the stress and the demand for constant professional improvement, among other factors, they help change the emotional state of most people and their well-being.
Emotional intelligence and professional development
Therefore, emotional intelligence is closely related to emotional balance. This balance not only affects personal life, but is important for work and professional development. In other words, emotional intelligence plays a key role in the workplace.
Within the organization, emotional intelligence is beneficial for job satisfaction, for better leadership of superiors, for reducing stress, for teamwork, etc. Fortunately, it is possible to acquire the emotional skills that provide personal and professional benefits and which also lead to better organizational results.
Emotional intelligence in companies
Individual and collective emotional intelligence affects the organization in both positive and negative ways. Organizations in which their employees exhibit a high level of emotional intelligence experience increased employee engagement. however, companies in which their workers have a low level of EI have a greater staff turnover, Higher burnout levels, lower productivity and lower sales.
But in addition, the negative behavior of colleagues and superiors (for example, fights, bad mood, etc.) also increases when there is a low level of emotional intelligence in the organization, which creates a working environment. which promotes stress and burnout.
Self-knowledge and self-regulation: two key skills in the workplace
the self-awareness O self-awareness it is a skill that positively influences self-confidence and success in the workplace. Outraged, it allows an individual to assess their values and belief systemAs limiting beliefs often interfere with potential and professional development. Self-knowledge also allows you to assess your strengths and weaknesses.
On the other hand, emotional self-regulation is extremely important in different areas of work and in short it is necessary for emotional control, confidence and initiative. It is also essential, for example, that tough decisions are made by leaders.
Benefits of emotional intelligence at work
Evaluate the emotional intelligence of workers this can be beneficial for a business for many reasons.
In addition to the ones we’ve already mentioned, we explain some other benefits and benefits of fostering emotional intelligence at work below.
1. Increased productivity
The same study found that 10% of research subjects with the highest level of emotional intelligence performed better in housework than those with a lower level of IE.
Another study by a Dallas-based company that assesses the emotional intelligence of all of its employees found that those with higher IE scores were up to 25% more productive than those with higher scores.
2. More sales
In a study in the journal Fortune found that athose salespeople who with a high level of emotional intelligence have managed to sell up to 50% more than those with a low IE level.
3. Employee stability
A prestigious Fortune 500 company, which has used personality assessment for years in an attempt to reduce its high turnover in its sales team, realized that this strategy was ineffective. Then, by implementing the IE assessment, which includes topics such as stress management, self-awareness or social skills, was able to reduce its high rotation by up to 67%. The company estimates that more than $ 30 million has been saved as a result.
4. Worker satisfaction
A bank was forced to reduce its workforce by 30% due to the recent economic crisis. The level of emotional intelligence of the workers who remained in the company was evaluated to place the workers in the places of the organizational structure according to the results. Consequently, the bank performed better with fewer staff and workers reported being happier in their new jobs.
5. Improved management of difficult situations
Two surveys, one in a distribution company and another in a company in the construction sector, they showed that workers with high scores in IE cope better with difficult situations and suffered fewer accidents at work.
6. Better customer service
A luxury car sales company that focused its entire marketing plan on the customer experience, was booming and wanted to hire the right employees to carry out the task of providing the best possible customer service. The IE assessment was used in the staff selection process to select the candidates with the best profile. One year later the company has ranked 10% of the highest rated automakers.
7. Improves organizational communication
A study by Towers Watson concluded that EI improves communication with employees, Which has a positive impact on the results obtained by the company.