Conflict management on social networks and WhatsApp

Undoubtedly, immersed in the world of information and communication technologies (ICT), social networks and various instant messaging applications – among them and mainly WhatsApp – have transformed communication between people.

At present, we are observing how from any mobile device, we can exchange opinions, projects and information conveniently, quickly and instantly. However, its arrival, acceptance and integration into society was not accompanied by awareness, narrative, which determines correct, efficient and effective use in communication processes, causing conflicts in a virtual environment which requires resolution strategies favoring spaces. for reflection, respect and assertiveness.

Interpersonal conflicts that generate the use of social networks

We live in a social phase of great technological advances which, in a way, has forgotten that the communication process is a transmission and reception of ideas, information and messages, in which it is not enough to writing, being relevant not only to consider the cultural aspects of society and the characteristics of the groups that make it up, but also to deal with attitudes, body movements, ease of expression, etc. We are talking about the importance of non-verbal communication.

A non-verbal communication which, according to existing studies, it represents 50% of the impact and content of the message, against only 10% of the verbal content -the remaining 40% are assigned to paraverbal communication- which shows us the lack of body and form in these new virtual forms of communication, where the possibilities of “being wrong” in their intentionality, can lead to conflicts, modulated by emotional states, situations and the intrapersonal characteristics of its receiver.

5 tips to avoid social media discussions and conflicts

On this basis, we ask ourselves what tools and / or keys can we use staff, the same, for proper and optimized use that reduces the risk associated with it.

The simple steps we offer will undoubtedly help you achieve the goal we pursue: effective communication in virtual environments that favor personal and group meeting spaces.

1. Avoid discussions, interpretations and conversations in court

The limits of social media and instant messaging applications in the absence of allusion to non-verbal and paraverbial components distort the intentionality, content and purpose of the message. It is common to observe how the exchange of accusations, insults and value judgments on opinions poured into this medium these are conflicts provoked in the field by staff and defended as an “attack” on self-esteem, Belief and identity.

  • advice: A simple rule of thumb to avoid this is to ask – if this person was present – face to face – would they say and / or express the same thing as virtually? –

2. Recognition of emotional states and availability

Stop for a few minutes to recognize the emotions that elicit certain content and messages spilled into the network and / or mobile device, lets us know where we start emotionally and what may be the outcome of the communication process. It makes good sense to predict that whether we are upset, busy, distressed, or unavailable for this “encounter” will inevitably affect the content of the message and its resolution.

  • advice: The key in this aspect is to respect and take care of yourself, to devote a few minutes to calm the emotional state, to take care of yourself and therefore, to act according to a “why” in which we take care of our needs and opinions in a strong manner.

3. Respect the time, schedule and monitor impatience

Just because immediacy in the social media and app communication process is its founding premise doesn’t mean its attention-response keeps the same spirit. Reciprocity is not an obligation, it is a personal choice that must be respected and cared for with special care.

  • advice: Just as we wouldn’t make a voice call or attend a business meeting at 3 a.m., sending personal or business matters during normal non-emergency rest periods is essential for proper use. ICT.

4. Face-to-face interactions

Alarming at the increase in the use of the WhatsApp application in person-to-person interactions, to the detriment of the latter. Apart from this, it is to meet the need for longitudinal studies that show its incidence and the likely prognosis of inappropriate use. However, and in view of the article in question, we must remember that the essence of the communication process is above all “experiential”, “alive”, a place where one learns to identify emotional states and to strengthen psychological aspects that are not social relationships shared face to face can enable them to acquire meaningful learning.

  • advice: It is highly desirable to leave constant control of states and messages in face-to-face interactions and / or social gatherings; therefore, we may mute the device, turn it off, or communicate in advance that we expect an inevitable call to answer. In this way, we facilitate our interlocutor who is interested in his message, which is addressed, avoiding a “bad impression” or a “lack of interest” which will condition future events or even an interpersonal conflict in the here and now communicative.

5. Types of messages

All communicative content is not expressed in letters, emoticons or with character limitation, it is advisable to distribute them to our interlocutor, Through virtual channels. In this regard, sending messages with emotional content is an aspect that needs to be taken care of and treated with special emphasis.

  • advice: If we are in a situation where we need to confidently defend a personal idea, position or problem, personal attention is recommended – if possible in the first place -, voice telephone connection, or in the absence of the above , issuing a text message where we express the need to “talk” about an aspect that needs to be addressed personally and through appropriate means. With this, we avoid interpretations prior to the resolution of a conflict, or personal-social-workers states.

A final reflection

A series of situations and tips, which can be summed up in one key point: apply common sense.

Applying the same, taking into account the knowledge, beliefs and social behaviors of the community in which we live, in a careful and logical manner, will guide us to be able to communicate through ICT in a reasonable manner, with clear objectives, promoting spaces for growth, meeting and entertainment, respecting limits and promoting states of well-being and group cohesion.

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