As we know, listening is not the same as listening; and in order to achieve a deep understanding of what someone is telling us, as well as successful communication, it is necessary to turn completely to the other person, to their specific needs and approaches.
In this way, empathetic listening is essential to relate appropriately and effectively to our environment: both when dealing with the people around us and also to learn from our mistakes when interacting with the rest of society, reconsider our point of view and improve ourselves by as people.
What is empathetic listening?
One of the key concepts to keep in mind when improving our social skills is empathy. It is a set of skills and competencies that allow us both to recognize the emotional states of others and to adapt to them by accepting the value of that set of feelings which, although we do not experience them directly, are. also of great importance for us, to share a space with these people.
Thus, being empathetic involves not only making relatively precise estimates of how others feel, but also adopting a constructive attitude towards this psychological reality that we perceive in others, looking for points of agreement between our own and that. of these people.
From what we’ve seen so far, we can now begin to understand what empathetic listening is; this is the ability to actively care for and understand another person, Also taking into account their feelings, their emotions, their non-verbal language and all the implications and sub-texts that the message he sends to us may have.
This ability allows us to put ourselves in the place of our interlocutor and analyze in depth both their intentions and their needs, as well as their internal emotional reality: their possible suffering or frustration, what interests them, their motivations. , Which makes him suspicious, and soon.
Empathetic listening is, without a doubt, one of the most necessary social skills to relate functionally to our environment, to establish healthy relationships and also to establish alliances and dynamics of synergy.
In addition to helping us in the social aspect with others, empathetic listening too it exerts a positive influence on ourselves and helps us improve in a variety of personal, emotional, and behavioral aspects, as it provides us with curbside information about how others deal with their emotions, issues, plans, and dreams.
How does empathetic listening help us improve as people?
Connecting with empathy to our environment and actively listening to others has very positive effects on daily life and it helps us achieve the best version of ourselves on different levels and both short and long term.
Empathetic listening is a necessary skill both to put ourselves in the other’s shoes and to understand the changing dynamics of people and groups of people around us, Whether it is our loved ones, our colleagues or our superiors in the workplace.
Some of the main benefits of its application in our lives are:
- It enriches our philosophy of life, leading us to adopt other points of view.
- This leads us to avoid the struggle of egos and to look for things in common.
- It is a good way to understand how the context influences the emotional state of people.
- It is a source of constant intellectual challenges that stimulates and nourishes our personal development.
like that, be sensitive to the mental reality of those around us not only intellectually but also emotionallyIt is an essential skill to respond to possible personal and professional changes, even to anticipate the needs of our environment. This allows us to successfully adapt to the demands of everyday life and achieve better results at all levels.
How does empathetic listening help us challenge our beliefs?
In addition to helping us improve ourselves both personally and socially, empathetic listening is also a social skill that encourages questioning of our own ideas and beliefs and helps us reflect on our way of seeing the world.
This is because it allows us to put ourselves in the other’s shoes, to value other ways of thinking and alternative ways of conceiving problems and needs and, ultimately, new ways of interpreting the world. . It is a great starting point to enrich our view of reality, correct mistakes and progress in how others may react in certain situations.
Likewise, active listening is a tool that it allows you to change a preconceived opinion about other people and go beyond clichés and prejudices by taking responsibility for what others think and feel.
As we have seen, improving the skills associated with empathetic listening is essential not only to improve the way we communicate in personal and professional life, but also as a tool for personal development and learning. Training in them brings benefits at key times and also day to day.
- Cavall, V. (1983). Social skills training and assessment manual. Madrid: 21st century.
- Moreno-Jiménez, B., Blanc-Donoso, LM, Aguirre-Camacho, A., Rivas, S. de, Herrero, M. (2014). Social skills for new organizations. Behavioral psychology. Autonomous University of Madrid.
- Serrato-García, MA (2019) Do you want to be a leader in the digital age? Here are the 11 skills you need to develop. Spain. Contractor.